Asurion is definitely one of those companies that you didn’t know existed until you needed to use them. Like that time you dropped your phone in the toilet by accident. In this episode, we speak to Jon Klein of Asurion to hear how they’ve started adopting DevOps principles in their work at Asurion.
Jon shares with us how they got started, how they are continuing their success, and how they’ve even gotten the attention of their CIO. Jon gives a good picture of what it takes for Operations teams to refine their work internally, to make them more effective for their internal customers.
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Jon started his career as “the” IT guy at his family’s construction supply and equipment dealership back in 2002, handling everything from desktop support to network administration. He fell in love with Open Source, playing with Linux in a friend’s basement and freelancing on the side. He eventually took a job with a contracting firm as a Linux Admin for ServiceBench, Inc in 2006. Now nearly a decade and 2 acquisitions later, Jon works for the parent company, Asurion and has been on the forefront of the DevOps movement, building cross-functional teams and breaking down org silos. He currently runs a cross-functional team of infrastructure engineers and developers dedicated to the rapid delivery of platforms and infrastructure.